Frequently Asked Questions
Everything you need to know about shopping with IndemandUK
What are your standard shipping times within the UK?
We offer standard delivery within 3-5 working days and express next-day delivery for orders placed before 2 PM GMT. All orders are tracked for your peace of mind.
How can I return an item that doesn't fit?
We offer a 28-day return policy. Items must be unworn, with original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Which payment methods do you accept?
IndemandUK accepts all major credit and debit cards (Visa, Mastercard, Amex), as well as PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
How do I ensure I'm ordering the correct size?
Each product page features a detailed 'Size Guide' link. We recommend measuring yourself and comparing it to our brand-specific charts to ensure the perfect fit.
Are your fashion pieces ethically sourced?
Yes, we are committed to sustainable fashion. We work closely with our manufacturers to ensure fair labor practices and utilize recycled packaging materials whenever possible.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 30 minutes of order placement. Please contact our support team immediately.